Privacy Policy
PRIVACY STATEMENT
1. We respect your privacyWe are committed to safeguarding the privacy of our customers, website visitors and other individuals who interact with us.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
2. Types of personal information we collect
The types of personal information we collect about our customers includes, but is not limited to:
- name, home or work address, delivery address, telephone number and email address;
- transaction and payment information relating to your purchase of products or services including credit and billing details and tracking numbers;
- demographic information, such as your postcode, age, gender and details of your product preferences;
- documentation required for us to provide you with our products or services; and
- information about your computer, including your IP address (when you visit our websites).
We may collect personal information from you directly when you:
- interact with us electronically or in person;
- access our websites;
- obtain products or services from us, or provide products or services to us;
- enter into arrangements with us;
- provide feedback;
- change your content or email preferences;
- respond to surveys and promotions;
- communicate with our customer service staff; or
- apply for a role with us.
- suppliers who provide goods and services to us;
- partners for whom we provide drop shipping or wholesaling services, or who permit us to sell our products on their online marketplaces (“Channel Partners”);
- external service providers who provide services or functions on our behalf, such as IT consultants, delivery and fulfilment personnel, mailing houses and marketing agencies;
- our insurers and brokers;
- professional advisors;
- third party platforms, such as social media sites and information service providers;
- our related bodies corporate based in Hong Kong and China, and our in-house brands; and
- referees if you are a candidate for employment or prospective contractor.
If we are unable to collect your personal information, we may be unable to provide products or services to you and/or we may not be able to communicate with you about our products or services.
5. Use and disclosure of your personal information
We may use and disclose your personal information in order to:
- provide you or any person authorised to act on your behalf with requested information, products or services;
- communicate and manage our relationship with you;
- process and audit payments and credit checks;
- improve our product and service offerings;
- manage and develop our business and operational processes and systems (including training and coaching of staff and quality assurance);
- request feedback from you;
- de-identify your personal information and engage in analytics and other research;
- recruit and assess prospective employees;
- manage and resolve any legal or commercial complaint or issue;
- protect the copyright, trademarks, legal rights, property or safety of us, our websites, customers or third parties;
- perform the functions necessary to run our business;
- comply with our legal obligations or enforce our legal rights; and
- as otherwise required or authorised by law, including the Privacy Act.
- contact you by a variety of measures including, but not limited to telephone, email, SMS or mail; and
- tell you about new and additional products, services and opportunities available to you.
6. Security of your personal information
We are committed to ensuring that the information we hold is secure. In order to help prevent unauthorised access or disclosure, we implement physical, electronic and managerial procedures which are designed to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Despite these measures, the transmission and exchange of information over the internet is not without risk and we cannot guarantee the security of any information which is transmitted to or from us.
7. Changes to Privacy Policy
Please be aware that we may, from time to time, amend this Privacy Policy, in our sole discretion and as required by law. All amendments will be effective immediately upon our posting of the updated policy on our website. Please check back from time to time to review our Privacy Policy.
8. Website
(a) When you visit our websites
When you visit any of our websites we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may use cookies on our websites. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
(c) Third party sites
Our site may have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites by us. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy policies and statements of each and every website that collects personal information.
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