Shipping Policy

We offer free shipping to most of Australia

Shipment Processing Time

The estimated delivery time frames are:
For customers in VIC, approximately 3 - 8 working days;
For customers in NSW, SA, ACT, and QLD approximately 5 - 10 working days;
For customers in NT, WA and TAS, approximately 7 - 14 working days.

NOTE:
Delivery time only after your order item has been dispatched from our warehouse (usually 1 -2 working days after your order has been placed).
Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
In some cases, due to natural disasters or other uncontrollable conditions from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address
If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt
A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES
We try our best to deliver products to Australia wide. However, there are still a few postcodes that are undeliverable for some products. An extra shipping fee will be charged for some some products if the order can be delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification.

Please contact our customer service for more information if you need the item to be delivered to a remote area to ensure your order could be processed successfully.

UNDELIVERABLE POSTCODES:

STATE	POSTCODE	SUBURB
SA	5701	WOOLUNDUNGA
WA	6740	DRYSDALE RIVER
WA	6740	MITCHELL PLATEAU
WA	6740	OOMBULGURRI
WA	6740	KALUMBURU
WA	6740	PRINCE REGENT RIVER
WA	6740	WYNDHAM
WA	6743	WARMUN
WA	6743	CAMBRIDGE GULF
WA	6743	LAKE ARGYLE
WA	6743	DURACK
WA	6743	GIBB
WA	6743	KUNUNURRA
TAS	7151	HEARD ISLAND
TAS	7151	DAVIS
TAS	7151	MAWSON
TAS	7151	MACQUARIE ISLAND
TAS	7151	MCDONALD ISLANDS
TAS	7151	CASEY

 

Please Note: Extra delivery charges apply for bulky items for following postcodes:

BULKY ITEMS

NT	0800-0999
NSW	2641,2717, 2831, 2898, 2899
QLD	4184, 4421,4450-4499, 4680, 4700-4805 4806-4899, 4900-4999, 9960-9999
SA	5701
WA	6055, 6215-6699, 6700-6799
TAS	7151